General Terms and Conditions (GTC) | Libers Suite (SaaS)
1. Scope
These GTC govern the conclusion, content, and performance of contracts between Libers GmbH, c/o startup space AG, Neuhofstrasse 12, 6340 Baar, Switzerland ("Provider") and customers ("Customer") concerning use of the Libers Suite SaaS platform (including related websites/portals). Diverging customer conditions do not apply unless we agree in writing.
2. Subject matter
Libers Suite is a cloud-based software solution for preparing/optimising product data for generative search systems. During the contract term the Customer receives usage rights (see section 7) to access the software as a service via the internet.
3. Registration & account
Registration is required. The Customer ensures that information is accurate and up to date and keeps credentials confidential. The Customer is responsible for activities carried out under its accounts where attributable to it.
4. Services, availability, changes
The scope of services results from the service description/order page valid at the time of contract. We provide services with customary availability and reasonable care. Planned maintenance is announced in advance where possible (status page). We may reasonably further develop/change features provided the core benefit is not materially impaired. Beta/preview features may be changed or discontinued at any time without notice.
5. Prices, billing, taxes
Prices result from the selected plan/offer plus applicable taxes/fees. Billing occurs periodically (monthly/annually) or usage-based depending on the plan. Payments are processed via the specified payment services; use may depend on successful authorisation. In case of payment default we may temporarily suspend access; the payment obligation remains. Price changes apply to the next billing period and are announced in good time.
6. Term & termination
Contracts run for an indefinite period with minimum term according to the chosen plan; termination is possible at the end of each term with 14 days' notice. Important reasons entitle both parties to immediate termination (e.g. serious breaches, misuse, repeated payment default). After contract end access ends; during a transition period of 30 days the Customer may export available data in common formats, unless statutory retention duties prevent this.
7. Usage rights & copyright
The Customer receives a simple, non-transferable, non-sublicensable right to use the platform during the contract in accordance with these GTC. Reverse engineering, copying, redistribution, renting, sublicensing, or other misuse is prohibited unless mandatory law permits it. All rights to the platform remain with the Provider. Content/data provided by the Customer remain the Customer's property; the Customer grants the Provider the rights necessary for operation/support.
7a. Automatically Generated Content
As part of the optimization service, Libers may automatically generate content for the customer, in particular Open Graph preview images. For this purpose, Libers uses the AI service Google Gemini (Google Ireland Limited or affiliated companies) as a data processor. Generation is based on content provided by the customer or publicly accessible on the customer's website. The customer receives unrestricted usage rights to the images generated for them. If an image is regenerated, the previous version is retained for 30 days and then automatically deleted.
8. Acceptable use
It is prohibited to upload unlawful content/process data unlawfully, infringe third-party rights, circumvent security mechanisms, perform unauthorised testing/scanning, overload systems, bypass rate limits, or conduct DDoS attacks, as well as deploying the service in highly critical areas (e.g. real-time medical) without our written consent. We may suspend access to protect security and operations.
9. Interfaces & fair use
Interfaces (API/webhooks) may have usage or load limits. We may throttle/deny requests to maintain stability. Technical details follow the current documentation.
10. Support & status
Support is offered during business hours via email/portal (responses on a commercially reasonable basis). System health, maintenance, and incidents are published transparently at libers.ai/status. For the Starter, Growth, and Pro plans, the published Service Level Agreement applies. For the Enterprise plan, availability is agreed individually.
11. Data protection & confidentiality
We process personal data in line with the privacy policy. Both parties keep non-public information confidential. Exceptions: statutory duties, government orders, necessary disclosure to advisers/processors under confidentiality.
12. Warranty
The platform is provided as a service. No specific commercial success is owed. Usual deviations, temporary restrictions, or outages despite reasonable care do not constitute defects where acceptable.
13. Liability
We are liable without limitation for intent and gross negligence, for personal injury, and where mandatory law applies. Otherwise liability is limited – irrespective of the legal basis – to typical foreseeable damage; consequential/indirect damages or lost profit are excluded. For the loss of data generated and stored by the Provider (e.g. analysis results, knowledge packs, score history), we are liable within the scope of section 2, provided the loss results from a culpable breach of duty on our part. For impairments to the Customer's website or shop caused by the integration of our plugin, script, or badges (e.g. faulty display, technical disruptions), we are likewise liable within the scope of sections 1–2. The Customer remains responsible for their own system and product data; such data is not stored by the Provider. Apart from 13(1) liability is capped per contract year at the fees paid in that year or CHF 50,000, whichever is higher.
14. Indemnification
The Customer indemnifies the Provider against third-party claims arising from unlawful use, breaches of these GTC, or Customer-provided content/data, including reasonable legal defence costs.
15. Subcontractors
Using subcontractors/processors is permitted if legal requirements (especially data protection) are met.
16. Assignment/transfer
Rights and obligations may only be transferred with prior written consent of the other party, except for transfers in the context of corporate restructuring of the Provider.
17. Governing law & venue
Swiss substantive law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Exclusive place of jurisdiction – subject to mandatory consumer fora – is Zug, Switzerland. Libers Suite is aimed primarily at B2B customers.
18. Changes to the GTC
We may amend these GTC with future effect. Changes are announced in good time. If the Customer does not object within 30 days, the changes are deemed accepted (with reference to the right to object).
19. Severability
If any provision is or becomes invalid, the effectiveness of the remaining provisions remains unaffected. The parties will replace the invalid rule with one that comes as close as possible economically.
Effective: 22.07.2026 · Version 1.2